I’m taking a look back at my travels this year and asking myself questions about Passenger Experience Highs and Lows.
Because I seem to have picked up some interesting experiences both in the front and the back of the plane this year.
Let’s do the numbers and a map:
- Total distance: 43,078 miles
- Sectors: 28 (two train segments)
- Class sectors:
- Business Class 6
- Premium Economy 2
- Economy/Single Class 21
- All flights bar 1, window seat
- 2 Eurostar segments
- 1 Standard Premier
- 1 Standard
- Longest Segment: ORD-HEL (4,436 miles)
- Shortest Segment: BHX<>DUB (200 miles)
- It may had been one segment – but once again, Finnair set the bar high in economy class between Helsinki and London. The crew was on-point,and offered great customer service.
- American Airlines showed some flashes of brilliance on their three-class transatlantic service
- Lufthansa Systems showed off what is possible aboard one of their planes with their Flying Lab.
- American Airlines have shown a constant level of customer service in the segments I’ve tried them on this year. A uniform service every flight which is welcome to see.
- British Airways has… improved. Yes. I’ve said it. Not just in Club World and Club Europe, but in World Traveller with an improved second service
- Finnair provided an interesting long haul experience – even though they were being subbed by Air Italy. Or was it Qatar Airways. I guess I’m still I’m working that one out.
- Ryanair continued to deliver what it promises – providing you play by their rules (translation. Buy priority boarding if you want to take your big bag aboard the plane).
- Aer Lingus – constant service delivery
The Could Do Better
- Lufthansa Premium Economy. I honestly don’t know where to begin – but I know that they need to reposition their product better in terms of ground service and the soft product in the air. And throw out those ZIM seats please.
- Ryanair gets dinged for changing its hand-luggage policies twice in one year. But they give you adequate warning which is welcome.
- FlyBe. A lack of on-line check-in, crappy delays and some questionable choices make Flybe the wooden spoon carrier of the year.
What does 2019 promise?
- The re-definition of seat space. This is going to be big in 2019, as we move into three-dimensional measurements. And I can tell you for toffee that no one will agree a standard.
- The transatlantic bloodbath will continue – With Primera Air fallen, and WOW Air looking awfully wobbly, there’s room for more carriers to fail this coming year. The fight over the pond isn’t done – by a long stretch.
- More Efficient business class seats – Whilst reverse herringbone seats are the in-thing, space efficiencies will come to the fore in my estimation, and the use of more dense business class seats might come. How it will – we’ll see.
- More Connectivity – If there’s one thing I’ve noted in 2018, there is more connectivity in the air – with lots of different options and technologies. Expect this to explode next year as more technologies and bandwidth comes on stream.
As for me?
- I’m on my traditional downtime period until March – where it all goes to heck unless I find the bargain of all fares.
- Chicago in March is being lined up, followed straight by Aircraft Interiors Expo in Hamburg in April
- And June? I might be spending time with my Irish friends.
- I’m looking towards Asia for Summer 2019
Thank you again for spending time at my blog this year. I hope to inform and entertain you as we head into what is shaping up to be yet another interesting year in the Aviation and Passenger Experience worlds.
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