EDITORS NOTE: This might be a bit ranty. Advanced apologies.
Good morning from Dublin’s fair airport – where at the moment, I’m in a livid mood if I’m brutally honest.
Yes dear reader – livid.
On the way back from New York last night, I found that my ticket had been booked into economy class on the final segment on my I7SALE fare.
Whilst it’s only a 1 hour 20 flight, it’s the principle of the matter. I paid for a business class ticket – and I want that business class seat for that money.
The poor agent at JFK tried to unpick the ticket as best as possible – and thankfully managed to force an issue of the boarding pass for Club Europe on BA4462 to Dublin.
And I thought that was the end of it. Everything back to how it should had been.
I got to London City Airport, and all seemed well, with the bags tagged through to Dublin, and headed upstairs to promote the flying of the crew of BA002 on Wednesday 14th January.
When the time came to board, I headed down to boarding (a bit late – granted), to find an economy class boarding pass waiting for me, and no eticket attached.
A fresh pass of 15B was given to me, and re-printed to say 5B.
The eticket record had again become corrupt.
The fact they also put the luggage in the business eticket, and had to relocated it on the economy ticket is besides the point.
To say I was livid (especially after the voluntary downgrade to get home on US Airways) would be the understatement of the week.
This was now an involuntary downgrade situation.
There was a minor point of resolution on the plane where ground control moved me up to Club Europe – but that isn’t the point.
The point is that I paid for a Business Class ticket, and I expect business class seating – which I think is fair, and should had held onto that boarding pass as-issued.
The crews themselves have been great – however, this isn’t their fault in the least – its down to reservations and ticketing who have a mind of their own.
I’m reaching out to British Airways over the entire ticket – as it’s been a shambles ever since I had to rebook on the way home from Hawaii.
Suffice to say – I’m not happy in the least….
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With this fiasco occurring on such a long trip, will you be seeking the full involuntary downgrade compensation? I think you should. I am still trying to help my dad recover an involuntary downgrade on an almost full J/C ticket on BA BWI-LHR.
Kevin, im having a similar issue with some flights booked via a TA, everything was fine until a rebooking on Monday due to minimum MCT being breached so now coming back via DFW rather than PHX, but it looks like to me the eticket is screwed as 3 out of 8 flights are missing on MMB and more flights on AA than im taking, it looks an absolute shambles and more PNR’s than id like its an absolute mess!!