A few days ago, a mystery transaction appeared in my BMI Diamond Club account for 1000 miles.
Now a 1000 miles is always useful… but whyfor? Well a carefully worded apology came from Donnington Hall explains it all..
“Over the last couple of weeks you may have noticed we’ve been experiencing some problems with the Diamond Club login on our website. To protect your data and personal details we immediately disabled the login functionality.
Diamond Club login has now been reinstated. We apologise for any inconvenience this may have caused you and as a goodwill gesture have credited your Diamond Club account with 1,000 destinations miles.”
Whilst the extra miles are always appreciated, a bit more communication when the outage was occurring would had been helpful – least of all so that some of us could stop guessing when next we would know how many miles are left in our accounts…