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You are here: Home / Uncategorized / BA: Dear BA. Thank you.

BA: Dear BA. Thank you.

19/04/2011 by Kevincm

Dear British Airways.

Thank you for the replacement bag that Frankfurt Airport managed to mess up for me. Whilst it may had taken 8 weeks, a few emails, a letter and a phone call to get to this point, at least you did the right thing.

From this:

a blue backpack with tape on it

To this

a backpack on the floor

Thank You British Airways for taking care of the luggage in your care, and taking up your responsibility when it went wrong.

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