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You are here: Home / Trips / Japan Trip / Japan 2012: A Delay is one thing… but great service can cure some of the issues.

Japan 2012: A Delay is one thing… but great service can cure some of the issues.

20/02/2012 by Kevincm

And that nod for Great Service goes to BMI who conducted a great service today on the Birmingham>Frankfurt run for Lufthansa.

Talkative, friendly, engaging, even whilst delayed for an hour twenty on the ground.

Let me put it like this: The food service was edible, the drinks were freeflowing, and the crews actually looked like they wanted to be there.

And it’s a cry shame it’s happened to late after the crapshoot that was modularisation, and the sale of BMI to IAG.

There will be in a lot more in the trip report, but BMI once again exceeded my expectations.

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Filed Under: Japan Trip, Trips Tagged With: BMI, British Midland International, Lufthansa

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