The continuing war of words (or handbag fight) is in full swing with Delta (and by proxy, Airlines for America), vs Qatar and Emirates (and lets throw Etihad into the mix as well – better known as the Middle East Three).
If you’re not aware of the fight, check out the words that came out of Delta’s CEO – Richard Anderson on Monday
Delta, United and American vs Etihad, Qatar and Emirates? Who will win? – Image, CNN Quest Means Business.
Firstly, Delta has apologised if offence was caused in this video:
In addition (in the same video), the shy and retiring Qatar Airways CEO Akbar Al Baker states:
“Quite frankly, Mr Anderson should be doing his job – improving and competing with us instead of just crying wolf for his shortcomings and the way the airline is run”
I’m again struck for a lack of words. Perhaps the best one that comes to mind is “Meow?”. Yes. Meow will do. Emirates has also weighed in, rejecting the apology in this video, featuring Tim Clark (CEO, Emirates)
Tim Clark goes on the attack, stating they have not seen the report or the contents of it to verify or comment against it.
Again – watch this video in full, with a reference to how Delta’s partner – Saudia – would feel about the comments he made in reference to Delta’s 9/11 apology.
The other line regarding Mr Anderson’s statement is rather telling:
“I’m a little bit concerned that Mr Anderson crossed the line in some of the statements he made with regard to what went on with regard to 9/11 and I know that this has caused great offence in this part of the world, and I’m sure will be dealt with at the governmental/state level.
Whilst the war of words continues, ultimately, passengers have a choice to make, be it on schedule, price, product or frequent flyer privileges. Some of us choose the frequent flyer privileges as a reason to fly an airline. However, many other people will choose on schedule and cost – and to a lot of those people, the Middle Eastern Three offer great value to them.
Expect this to run and run as the war of words between the airlines continue.
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