Back to Boston Airport – APEX Expo and The Lufthansa Flying Lab
In this adventure
- A call from Germany
- Off to Heathrow T2. Wait. Terminal 2??
- LH2473 London Heathrow to Munich Airport
- Exploring innovation on the ground at Munich Airport
- LH424 Munich to Boston with Lufthansa and Recaro Aircraft Seating
- Into Boston, The Holiday Inn Bunker Hill
- Exploring Boston
- Robot and Bowl Food – Exploring Spyce… and lessons for the Passenger Experience?
- Oodles of Noodles – Pho and Ramen in Boston
- The APEX Conference and Expo – What you missed
- Back to Boston Logan International airport
- LH423 Boston Logan to Frankfurt-am-Main
- The joy of Frankfurt Airport
- LH924 Frankfurt to Heathrow… with a neo
- Train? Thataway
- The outlook for the next six months
With me watching the clock more than I would like, 15:00 came quicker than I realised. With 2 hours before the plane would depart and less than an hour to get to the luggage drop, I needed to put my skates on.
Rather than spend time with ride-sharing services, I jumped the first taxi out of the Boston Exhibition centre for the ride over to the airport. I could have done the Silver Line, but time wasn’t exactly on my side.
That and it was throwing it down.
Another $16 later or so, I was at Boston Terminal E, and at the Lufthansa doors to the terminal.
I headed into the check-in area.
I was welcomed, and bags were accepted for travel. Boarding passes issued for the Boston to Frankfurt, and Frankfurt to Heathrow hops were issued
That done it was time to deal with America’s most well-managed agency – The TSA. Sadly, it seems in passenger experience terms, TSA staff seem to follow the British method of “Shout louder at a person if they don’t understand English” as a protocol.
It doesn’t make for smooth passage sadly through a check-point – especially at an international terminal where the first language that may be spoken isn’t English. At least most of the security lanes were open.
Once through, I had more than a good hour on my hands. That suits me. I had a walk around the terminal to see what I could see.
In the past, I’ve used lounges in the basement at Boston Airport. Whilst new lounges have opened, I wasn’t in a position to use them this time. That suited me, to be honest. I was still pretty wired from the day pounding the hall of a trade show.
In the end, I found a rocking chair near gate E10 – which faced the waiting Boeing 747-8i that would take me to Frankfurt.
This would be departing from the New Large Aircraft gates constructed at Boston Logan, which added three extra gates for large aircraft such as the Airbus A380, the 747-8 and so on.
And it’s a welcome difference with high ceilings and bright lighting… compared to the main terminal.
Boarding, however, was a royal mess. First and business boarded first, with the economy cabin boarded by sections (with Premium Economy forgotten).
Boarding was suspended multiple times during the process – as the escalators that connected the gate to the jetbridge had decided that functioning would be an optional feature. As such, boarding was backed up a fair bit.
Eventually, the Premium Economy cabin was called in the last boarding group.
With me in the last boarding group, I headed to the boarding pass check machine. With a blip, I was cleared to board for the short ride to Frankfurt Airport.
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