It’s time to look at the passenger experience again, this time focusing on British Airways 967 between Hamburg Airport and London Heathrow.
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- Trip Reports – These are full deep-dive reports taking you into the experience and the small things… as well as the big things!
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Check-in
Check-in was conducted at Terminal 2 of Hamburg Airport, with British Airways using row 9 for check-in. The process was rather slow due to the sheer volume of people, checking in of luggage which was compounded with a delayed inbound flight.
Security was nothing short of a hot mess, with queues taking time to process (both fast track and normal queues), and the security teams taking “extra care” over bags that were packed a bit tighter than normal.
Lounge
The Hamburg Airport Common Lounge was utilised.
Boarding
Boarding and departure were delayed by an hour due to an issue with oxygen bottles in the cockpit at Heathrow Airport.
Boarding was from Gate B47, in the Non-Schengen Zone of Hamburg Airport
The plane
Once again, it’s a British Airways Airbus A319 doing the heavy lift between Hamburg and Heathrow.
The Seat
Once again, it’s a Collins Aerospace Pinnacle Seat, in a EuroBusiness configuration. The middle seat had a table installed.
Inflight Entertainment and Connectivity
Apart from the map, none.
Food and drink
A choice of salads was offered – either a chicken one or a vegetable coccus. A full bar service was offered.
Arrivals
The plane landed an hour and 30 minutes late at Heathrow Airport. It docked at the B gates, requiring a transfer to the main terminal.
Luggage delivery
Luggage delivery was reasonably quick, with both bags appearing by 21:50 – 25 minutes after landing.
The views
The full review of British Airways 967 will come soon!
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