Communication is key in the world, and especially on the plane – where there are safety-critical instructions that need to be understood, as well as customer service messages.
Delta Air Lines is taking a step forward in increasing accessibility in the air – by commencing a rollout of t a uniform language bar option for over 300+ sign languages around the world.
It’s an interesting move by Delta, who will be the first airline to offer this option to their staff who are qualified to use it.
In theory, this improvement should be easy to spot and allow passengers and employees to connect easily with a simple visual aid.
According to the airline, the initiative came to life as a direct result of feedback from Delta’s customers, ABLE Disability Business Resource Group for employees and Advisory Board on Disability.
In quotes
Delta CEO Ed Bastian said
“Our mission is to connect the world, which starts with making travel easier for all people,”
“It’s a small step on our journey, but a powerful change as we seek to make the world a smaller, more inclusive place.”
Communication in any language is key
With an eye towards passenger experience, this is a welcome thing to see, Being able to communicate is a key function of life – be it any language.
Offer support to those who use sign language is a natural extension of this, and one to be welcomed. I would hope more airlines adopt this sort of programme.
The updated language bars will roll out in Autumn/Fall 2019.
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