Time for another snapshot – this time focusing on the passenger experience on Qatar Airways 302 between Helsinki and Doha.
And yes – this is in business class.
For those of you who are new to the blog:
- Trip Reports – These are full deep-dive reports taking you into the experience and the small things… as well as the big things!
- Snapshots – These are bite-sized reviews that show you the basic product in some nice gentle headlines (and normally, only images shot on the phone)
Check-in/transfer
As my bags were checked all the way to Singapore a, I did not have to leave the secure zone at Helsinki airport. However, I did have to cross from the Schengen area to Non-Schengen and clear immigration.
The lounge
Qatar Airways utilises the Finnair Lounge in the Non-Schengen part of the airport. The main lounge is still under redevelopment, with a lot less space than previously offered. At peak times, the lounge is too small, and cannot handle the loads presented.
Boarding
Boarding was conducted from a bus gate. The bus was loaded with priority passengers, assistance passengers and group 1 passengers for the ride out onto the tarmac.
The plane
It’s an Airbus A350-900. This variant is configured with the original Collins Aerospace SuperDiamond seating (as opposed to QSuites).
The seat
In business class, this aircraft is fitted with the Collins Aerospace SuperDiamond Seat, finished in Qatar Airways house colours.
An amenity kit was at seat
Usb and mains outlets are provided
Seat controls
The cabin has no overhead bins in the middle of the cabin in business class, with the relegated to the edges.
In flight Entertainment
A THALES Aerospace Avant IFE system installed. This has a section of content onboard, varying from comedy to dramas to films. Both the screen and the controller were touch capable.
Connectivity
Inmarsat GX Aviation is installed (via Qatar airways roaming partners. There were issues connecting to it for the first few hours of the flight.
One hours free access was provisioned, with further access chargeable at a flat USD$10.
Food and drink
With a five hour flight time, a single service was offered, with snack if needed. The service offered was a “dine on demand” service as opposed to a fixed service pattern.
Beef starter with Morbo reading the news.
Lamb Byriani.
Landing
The plane landed safely at Hamad International Airport, and taxied over to a hard stand.
A premium bus was waiting to transfer business class passengers from the aircraft to the terminal.
the aircraft landed in Doha, and was directed to a hard stand. Premium psssengers were directed to their own shuttle bus for transfer to the terminal
The views
The full review of Qatar Airways 302 will be written soon!
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Ariani Thompson says
We travel to Jakarta once a year, we love flying with Qatar, loved the professional service.
While boarding walked pass the business class, always make a wish one day we can fly business for life time. Keep praying……
David Melican says
We flew Business Class Auckland to Doha in June (seat 5E + 5F) and had the worst customer service l’ve ever had. Hostess took our dinner order at about 3pm and we requested dinner for 6.30pm (in three and a half hours) and it turned up about 4pm. Sent the dinners back and they got re-delivered at 6.30pm BUT cold. I ordered a glass of red wine 3 times and it never turned up. We ordered water 3 times and in the end, l went to gallery and got it myself. Lots of apologies after the event, but that didn’t make up for the $4,000 upgrade from economy, and our 45th wedding anniversary dinner – l believe we would have received better service in economy. The other 3 Business Class legs were excellent.
David Melican says
I’m sure Qatar will not allow this comment to be published
David Melican says
I believed this to be an open publication
Kevincm says
Remember, every blog and comment zone on the internet isn’t open free for all – rather its an managed dictatorship.
I’m normally more than happy to allow comments through providing they’re not 1) insulting or 2) fantasy based or 3) annoy me.
Also, blogs are managed dictatorships. 🙂
Welcome to this managed dictatorship.
David Melican says
Sorry for annoying you thought you’d like some honest feedback