As airlines continue to spin up services, wellness continues to be an important thing (with no thanks to COVID-19). Etihad Airways answer to this is “Etihad Wellness”
So what is Etihad Wellness? It’s a hygiene programme which combines customer information, onboard cleaning and also, the introduction of “Wellness Ambassadors” who will provide essential travel health information and care so passengers can fly with greater peace of mind.
The programme has been launched at www.etihad.com/wellness. This highlights what Etihad is trying to achieve to convince customers to fly. The airline is also making its Wellness Ambassadors contactable by email – which feeds into a multi-lingual team who can offer reassurance to customers by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout their journey.
Once travel restrictions to and from the UAE are lifted, and the airline resumes an expanded network of international flights, Etihad will introduce Wellness Ambassadors on board, complementing the roles performed by other Cabin Crew, and providing an enhanced level of customer care focused on health and wellness inflight.
As well as this service being in offered aboard their flights, the Wellness Ambassadors will also be on the ground at Abu Dhabi International Airport in partnership with Abu Dhabi Airports, to ensure the same care levels that will be in the air will be offered on the ground.
Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said:
“Providing for our guests, and their wellbeing, is one of Etihad’s core values, and we have a responsibility to protect them, to keep them fully informed, and to provide even greater levels of genuine warmth and personal care. We must guarantee they can travel assured in the knowledge that we have every aspect of their journey with us covered, while still providing a top-quality travel experience. The Wellness Ambassadors will play an important role in delivering this. For us it is not simply about dealing with a new normal – this level of genuine and innovative customer care has always been part of Etihad’s DNA since our inception.”
“The wide-ranging measures we are taking are a strong reflection of those already in place across the emirate of Abu Dhabi. When restrictions are fully lifted and travellers can once again enjoy the best our wonderful home has to offer, they can rest assured their trip will be to one of the cleanest and most well-maintained destinations in the world. This will of course also apply to those transiting onwards through the capital. We are grateful to our partners, including Abu Dhabi Airports, and the Department of Culture and Tourism, for their close cooperation in this far-reaching programme,”
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