If the summer travel season has proven anything so far, people need assistance. easyJet is trying to help, with a raft of new ideas
EasyJet Airbus A319 climbing out of Manchester Airport – Image, Economy Class and Beyond
The airline expects to take 6.2 million passengers to take to the skies across Europe. To aid that, there are going to be some things to help
Firstly, a new helpline has been launched for families with children under 12 years old and will enable them to get through directly to dedicated customer service team members, who have expertise in assisting families.
To support this a new contact centre in Milan has been established, along with an additional 350 customer service team members for those who have issues self-servicing themselves via the easyJet website. Customer service opening hours have been extended to serve passengers from early morning to late at night, with representatives available from 6 am – 11 pm.
Support is also arriving at airports with head office team members in place, working alongside ground crew at key airports across the UK to provide additional help to customers and ensure they have as smooth an experience as possible over the holidays.
The new ‘Helping Hands’ have been initially introduced in London Gatwick, Luton, Manchester, Bristol and Edinburgh between Wednesdays – Sundays until 4th September.
easyJet has also reintroduced its Twilight Bag Drop service at London Gatwick and has extended the service to Bristol airport for the first time. The free service allows customers on early morning flights to drop their hold bags off the evening before they travel, saving time for their journey through the airport on their day of travel by skipping bag drop and instead heading straight to security.
In Quotes
Johan Lundgren, CEO of easyJet, commented:
“Delivering a reliable operation this summer and providing a positive experience and the help our customers need when we take them away on their holidays is easyJet’s highest priority. We are introducing this new range of initiatives to provide additional support for over 6.2 million customers flying with us over the holidays, many of whom we know are taking their first long-awaited trip since the before the pandemic. And so by introducing new services, extending our customer service hours and adding more people to our customer service team than ever before, we are ensuring our customers have the support they need when they travel with us this summer.”
When issues happen, the first line of help is communication
Issues happen when you travel – it’s a fact of life. It’s how an airline or airport allows you to interact with them when things are going outside your control that matters.
With an expanded call centre as well as putting people on the ground to assist, it can only be a benefit to customers if things don’t go according to plan.
easyJet has a busy summer ahead, with 6.2 million passengers to move. It’s going to be a challenging season. These measures should help those passengers who need an extra hand when planning to travel.
Welcome to Economy Class and Beyond – Your no-nonsense guide to network news, honest reviews, featuring in-depth coverage, unique research, as well as the humour and madness I only know how to deliver.
Follow me on Twitter at @EconomyBeyond for the latest updates! You can follow me on Instagram too!
Also remember that we are part of the BoardingArea community, bringing you the latest frequent flyer news from around the world.
