There’s good news in the world of inflight connectivity, as Singapore Airlines rolls out some new connectivity options on their aircraft.
Singapore Airlines Airbus A380 landing at London Heathrow Airport – Image Economy Class and Beyond
The airline is to offer Business Class, First Class and Suites passengers (as well as PPS Club members and PPS Club supplementary cardholders) unlimited in-flight Wi-Fi.
Previously, Business Class customers and PPS Club members enjoyed 100MB worth of complimentary in-flight Wi-Fi, whilst KrisFlyer members travelling in Premium Economy Class and Economy Class were offered a two-hour complimentary text messaging plan.
Meanwhile, those who are KrisFlyer members (of any level) in Premium Economy Class and Economy Class now enjoy free Wi-Fi for three-hour and two-hour Wi-Fi surf plans respectively – a good reason to sign up to Krisflyer a few days before you head off on your trip with the airline
For everyone (and when you’ve chewed through your free in-flight Wi-Fi), Singapore Airlines have updated its plans paid-for plans, which are now time-based as opposed to data quantity.
These range from US$3.99 (approximately S$5.25) for one hour, US$8.99 (approximately S$11.80) for three hours, and US$15.99 (approximately S$21.00) for the entire flight.
In Quotes
Mr Yeoh Phee Teik, Senior Vice President of Customer Experience, at Singapore Airlines, said:
“Staying connected, even at 35,000 feet in the air, has become an essential aspect of the travel experience. With our enhanced Wi-Fi offerings, SIA’s customers can stay in touch with their loved ones, post photos and videos on their social media channels, or keep updated on the latest news. These changes are in response to customer feedback, and part of SIA’s continuous investment to elevate the travel experience and maintain our leadership position.”
Availability
Wi-Fi services available on routes operated by the airlines Airbus A380s, Airbus A350s, Boeing 777-300ERs, Boeing 787-10s, and
Boeing 737-8s.
The service i unavailable on routes operated by Singapore Airlines’ seven Boeing 737-800NGs, which are not Wi-Fi
enabled.
A positive change
It’s welcoming to see the airline abandon “per megabyte pricing” and adopt flat-data rates. No doubt, with free access to the higher cabins (as well as limited free access to its frequent flyer members), data usage will increase.
It’ll be interesting to see the performance of the onboard wifi with these new changes, as well as data usage.
Those numbers – I suspect – would be fascinating.
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