For those who prefer quieter spaces at London Heathrow Terminal 5, there’s good news as the refit of the British Airways Lounge at Terminal 5B has been completed.
The airline has introduced new features in its T5B lounge for its premium customers, including a live food preparation area with brand-new seasonal menu options. Passengers can watch their meals being garnished with fresh, locally sourced ingredients.
Passengers can help themselves to food can select from a range of hot and cold dishes that are available in the airline’s redesigned deli area. The new deli station offers more choices than ever before, including a range of breakfast treats, sandwiches and light bites.
Elsewhere in the lounge, the airline introduced new bespoke furniture, flooring and soft furnishings. The airline has also introduced a quiet zone for those who wish to relax pre-flight.
The completion of the airline’s lounge refresh follows the unveiling of British Airways’ Whispering Angel bar earlier in the summer. The airline’s customers travelling through its lounge can enjoy a chilled glass of the famous rose ahead of their trip.
Elsewhere in the London Lounge network
British Airways also recently refreshed its First and Club (business class) lounges at London Heathrow Terminal 3. The Club Lounge now features a new bar with new furniture and in the airline’s First Lounge customers will find an exclusive Concorde Bar and dining area.
The airline has also installed a brand-new bar in its First lounge at London Heathrow Terminal 5, along with new furniture added to its Concorde Room and Arrivals lounge at London Heathrow Terminal 5. Day beds will also be coming to its Concorde Room later this year.
Elsewhere, British Airways is implementing new touches to its Edinburgh lounge in the coming months, as well as a brand-new bar and an enhanced menu offering in its Seattle lounge next year.
In Quotes
British Airways’ Chief Customer Officer, Calum Laming, said:
“We know that the airport experience is an important part of the journey for our customers, especially our premium customers, and we’re always listening to their feedback.
“We want to ensure we offer something for everyone using our lounges, whether that’s providing an area for those who wish to relax, catch up on work or somewhere for our customers to enjoy our British Original-inspired dishes. We hope these changes go a long way in making a difference to our customers’ experience before their flight.”
Elevating experiences… but more will need to be done
Lounges are important as part of the passenger experience as premium passengers demand those places to work, unwind, dine or just prepare for flight.
However, there’s plenty to be done still, with the main Club and First Lounges. Whilst they have both had some work done, both need more than a little looking after since Terminal 5 opened to passengers.
And considering this is the bulk of where Biriths AIrways passengers end up, they’re going to have to do something about it in the near future to refresh and bring them further up to date.
Considering the capacity drop this could cause, that could be a time to avoid travelling, as these lounges are not exactly quiet these days.
All images – British Airways
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