Today, ANA sent a lovely little e-greeting for the Christmas season. And as usual I occasionally have a nose at the site.
As I’m hoping to be travelling aboard an ANA 787 soon as part of my Japan trip. However, I was greeted with this on the ANA site earlier..
Screengrab from ANA – http://www.ana.co.jp/asw/wws/uk/e/
Uh oh. This… is not good. And… it isn’t from first glance….
Screen grab from ANA – Original: http://www.ana.co.jp/topics/notice111215/index_e.html
Checking my dates, it looks like on the plus side I still have 787 equipment on my trip.
However, a quick check of trying to assign seats, and I’m left with a nasty “Unable to assign seats”
What???
A phone call to ANA resulted in an unsatisfactory response stating they could not assign a seat as it was a mileage redemption ticket. This was also confirmed by a supervisor.
Or in other words – no way to guarantee a window seat until T-24 when check-in commences.
To put it nicely and bluntly… I’m not impressed.
Time to fire off a message to ANA Social Media Team I think…
[…] As I eluded to last week, ANA were having trouble with it’s 787 delivery schedule from Boeing (As I was almost hit with the changes to my upcoming 787 flight). […]