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You are here: Home / Passenger Experience / Gate A10 -the height of passenger luxury? Well, maybe not.

Gate A10 -the height of passenger luxury? Well, maybe not.

01/08/2019 by Kevincm

Editors Note: Apologies for the wrongly rotated images that triggered one person to hit the comment section and whine. It’s actually a fault with WordPress and how it reads EXIF information. I’m just trying to write on the road… odd concept – but it can be done. EXIF information handling is a different thing on the road… 

There are some things I love to see when travelling. And some things that make the passenger experience less than ideal.

Today, I’m talking about my nemesis gate at Heathrow Airport Terminal 5 – A10 as I head towards it for a flight to Oslo.

Why do I have less than a nice relationship with this gate? One simple reason – it’s the one of the busing gates at Terminal 5.

Remember, that Terminal 5 was built less than 12 years ago, and didn’t have enough gates to start with – and so we have area A10

a group of people in an airport

Where are Terminal 5 is full of glass and sunlight… A10 offers a different experience entirely.

Welcome to the world of low ceilings…. the very bottom of Terminal 5.

people in an airport terminala group of people in an airporta group of people walking in a building

It’s not welcoming, and not the greatest of experiences waiting to be crammed into a bus.

The worst part is that this area is used not just for European flights -it handles long haul flights too (I’ve been there when they loaded a 777-200ER’s worth of passengers on a few buses. It gets messy quickly)

And perish the thought of you want to take a hot drink with you.

a sign in an airport

And gate scrums? It’s a real thing here.

a group of people in a terminal

Whilst there are some parts of the Terminal 5 experience that are well polished, the A10 experience leaves a lot to be desired.


Welcome to Economy Class and Beyond – Your no-nonsense guide to network news, honest reviews, with in-depth coverage, unique research as well as the humour and madness as I only know how to deliver.

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Filed Under: Passenger Experience

Comments

  1. Stany V says

    01/08/2019 at 2:44 am

    Kevin, have some respect for your readers, and rotate the photos 90 degrees clockwise.

    • Kevincm says

      01/08/2019 at 2:53 am

      Sadly Stany V, WordPress mobile does very odd things with images shot on a phone, then sent to the Site.

      I will attempt fix these when I get 10 minutes to park my bottom and can do proper editing.

      However, your paitenxe is needed due to Apples Autorotation and WordPress mobile’s handling of the files.

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