Good morning from Terminal 3… where I’m meant to be in the air right now.
Except my plane has having one or two engine problems.
So, in these sort of situations, communication becomes more key than ever.
And miscommunication leads to unhappy passengers. Which is what most of the AA lounge is filled with at the moment.
Initially, we were sent to the gate at 6:50 – only to find out by 7:30 we would be going nowhere. Thankfully, the gate staff released the premium passengers to the lounge.
Around 8:00, we were all sent back to gate… only to find some very confused gate agents, blaming miscommunication.
Yes it happens.
And it’s a good thing I have the app open too. Why?
Irregular operations is part and parcel of travel – it’s a given fact.
However, getting the right information in the right place is critical.
Especially when your flight is set for next information at 9:45… and an alleged 10:15 departure.
Edit. We pushed back at 10:50 in the end…
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