SNAPSHOT: American Airlines 99 London Heathrow to Chicago

It’s time for another snapshot – this time focusing on the passenger experience on American Airlines 99 between London Heathrow and Chicago.

For those of you who are new to the blog:

• Trip Reports – These are full deep-dive reports taking you into the experience and the small things… as well as the big things!
• Snapshots – These are bite-sized reviews that show you the basic product in some nice gentle headlines (and normally, only images shot on the phone)

Check-in

Check-in was carried out at Row E at Heathrow Terminal 3. Priority check-in was available, however, there were only two agents manning the priority desks at 5:25 in the morning.

Security

Security was carried out via the FastTrack lanes. These were both being utilised, with a number of passengers being screened.

I

Lounges used

Both the Cathay Pacific and American Airlines lounges were used.

Cathay Pacific Lounge

American Airlines Lounge

Boarding

Initially, boarding was called at 6:50. This was pushed back until 10:15 as the aircraft had an engine fault that needed to be rectified.

The Aircraft

It’s an American Airlines Boeing 787-8 Dreamliner. This is configured with a Three-cabin product, with Business Class, Premium Economy and Main Cabin.

The Seat

The seat is the standard American Airlines long-haul Seat, with an embedded IFE system installed

In-Fight Entertainment

American Airlines uses a variant of the Panasonic eX3 system installed on their Boeing 787-8 Dreamliner.

Connectivity

The aircraft has Panasonic’s Ku connectivity aboard. A full flight pass was US$19, with reasonable speeds offered through the flight

Food and Drink

Welcome snack was Biscoff biscuits

This was followed by a drink and breakfast service. A choice of pancakes or omelette was offered for breakfast.

Drink services were offered through the flight.

The arrivals snack offered was a folded pizza – with either as pepperoni or cheese and broccoli.

Arrival

American Airlines 99 landed in Chicago 2 hours and 30 minutes late, taking into the international terminal – where a gate was waiting for the aircraft

From landing to ground side, it took around 30 minutes to clear all formalities, pick up luggage and clear customs.

The views

The full review soon!

Welcome to Economy Class and Beyond – Your no-nonsense guide to network news, honest reviews, with in-depth coverage, unique research as well as the humour and madness as I only know how to deliver.

Follow me on Twitter at @EconomyBeyond for the latest updates! You can also follow me on Instagram too!

Also remember that as well as being part of BoardingArea, we’re also part of BoardingArea.eu, delivering frequent flyer news, miles and points to the European reader.