It’s time for another snapshot – this time focusing on the passenger experience on American Airlines 99 between London Heathrow and Chicago.
For those of you who are new to the blog:
- Trip Reports – These are full deep-dive reports taking you into the experience and the small things… as well as the big things!
- Snapshots – These are bite-sized reviews that show you the basic product in some nice gentle headlines (and normally, only images shot on the phone)
Check-in was carried out at Row E at Heathrow Terminal 3. Priority check-in was available, however, there were only two agents manning the priority desks at 5:25 in the morning.
Security was carried out via the FastTrack lanes. These were both being utilised, with a number of passengers being screened.
Both the Cathay Pacific and American Airlines lounges were used.
Cathay Pacific Lounge
American Airlines Lounge
Initially, boarding was called at 6:50. This was pushed back until 10:15 as the aircraft had an engine fault that needed to be rectified.
It’s an American Airlines Boeing 787-8 Dreamliner. This is configured with a Three-cabin product, with Business Class, Premium Economy and Main Cabin.
The seat is the standard American Airlines long-haul Seat, with an embedded IFE system installed
American Airlines uses a variant of the Panasonic eX3 system installed on their Boeing 787-8 Dreamliner.
The aircraft has Panasonic’s Ku connectivity aboard. A full flight pass was US$19, with reasonable speeds offered through the flight
Food and Drink
Welcome snack was Biscoff biscuits
This was followed by a drink and breakfast service. A choice of pancakes or omelette was offered for breakfast.
Drink services were offered through the flight.
The arrivals snack offered was a folded pizza – with either as pepperoni or cheese and broccoli.
American Airlines 99 landed in Chicago 2 hours and 30 minutes late, taking into the international terminal – where a gate was waiting for the aircraft
From landing to ground side, it took around 30 minutes to clear all formalities, pick up luggage and clear customs.
The full review soon!
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