In the past, we’ve all been used to amenity kits in one form or another. Delta Air Lines is taking a modern-day spin on it as it adapts to “the new normal”
As passengers get used to the new norms of travelling, some it seems are forgetting essentials – like masks. Thankfully, Delta has your back as they will offer a complimentary care kit to comply with our mask requirement and enjoy an extra layer of protection throughout their travel.
The kits will include:
- A disposable face mask;
- Purell hand sanitizer gel pouches;
- An information card detailing measures in place that are helping Delta transform the industry standard of clean
The move follows Delta’s requirement for passengers to wear face coverings during travel. The new kits form a new test package to improve customer confidence in the air. They’ve been developed after customer feedback indicating that receiving a care kit weighed heavily on their decision to travel.
The new kits will be available on request at ticket counters and gates by 5th June.
Bill Lentsch, Chief Customer Experience Officer of Delta said:
”Our survey data showed a clear desire for these kits and we have a bias toward action when we see new trends emerge.”
“As more people begin to consider traveling in the months ahead, ensuring their safety at all steps of their journey remains our top priority.”
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