With Vueling still having connectivity on-wing using Viasat’s European Aviation Network, there has been a big uptake with free Wi-Fi sessions and onboard entertainment.
Vueling, in collaboration with Viasat, started offering the complimentary service to customers in October 2025, leveraging the European Aviation Network (EAN) and Viasat’s digital platform to provide enhanced connectivity, entertainment, and a 3D interactive map across more than 80 aircraft.
This has so far served over 1 million sessions.
Viasat’s suite of connected digital services, including ad-sponsored sessions, has helped, with Vueling adopting a connectivity model that supports the evolution of the airline experience of cost-conscious carriers.
And it has value, with a 13 percentage points increase in customer satisfaction related to in-flight Wi-Fi, Vueling customers are enjoying the free, fast Wi-Fi experience.
In Quotes
Melanie Berry, Vueling’s Chief Customer Officer, said:
“Staying connected and entertained while in-flight is increasingly an expectation from Vueling’s customers,”
“We set about creating a platform with Viasat that makes it easy to access content and services from any personal device throughout the flight. In doing so, we have been able to deliver a great experience for our customers, resulting in increased passenger satisfactions scores.”
Meherwan Polad, Chief Commercial Officer, Viasat Commercial.
“It has been an incredible journey collaborating on a new approach to ad-supported in-flight Wi-Fi and onboard services with Vueling,”
“This free service is powered by a combination of Viasat’s digital products, resulting in a bold, creative, and valuable new approach for in-flight connectivity. The fact we’re already seeing so many customers connect, and really enjoy their experience, is testament to our close partnership with Vueling and to the demand for innovative and exciting onboard connectivity.”
More for the European Aviation Network
Whilst EAN’s bigger customers are starting to plan their migration to different networks, the European Aviation Network (EAN) here shows a different value proposition – using sponsored sessions and streamed content to provide entertainment to the passenger, whilst moving the cost away from them (especially when combined with Viasat’s tool and using sponsors to offset the cost of the connectivity).
Certainly, it gives new breath to the European Aviation Network programme, which may not have been considered before.
Kevin was a guest of Viasat at AIX.
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