With the aim of keeping gatherings of people down to the minimum, American Airlines are to temporarily close their Admiral Club lounges. Entrance to the American Airlines Terminal 3 lounge - Image, Economy Class and Beyond  The airline is planning to close most of its Admirals Club lounges but will maintain front desk customer service at large U.S. airports and at … [Read more...]

One of the highlights of the Passenger Experience Week for me (apart from learning about the innovations at Aircraft Interiors Expo and the Passenger Experience Conference), is seeing what the Crystal Cabin Awards has to offer in the way of innovations in the cabin. The Crystal Cabin Awards from 2019 As usual – there are eight categories that are being … [Read more...]

It seems each airline is adjusting its service standards as they try to adjust to the coronavirus. Hong Kong Airlines is taking action too. And its some... rather interesting cuts. Hong Kong Airlines Airbus A320 - Photo by G B_NZ / Used under CC BY-SA (https://creativecommons.org/licenses/by-sa/2.0) The airline will be cutting and modfying its its on-board service … [Read more...]

Food concessions at airports can be a very hit and miss affair some days. It seems Dublin Airport wants to change that by partnering with SSP and various local brands to bring in local tastes to the airport. Dublin Airport Terminal 1 - Image, Economy Class and Beyond The new contract with SSP will run for 10 years. It will bring some rather nice Irish brands into the … [Read more...]

It seems that British Airways are trying to improve the passenger experience in its World Traveller Cabin (or what the rest of us would call Economy Class). New Pillows, Blankets and Antimacassars in World Traveller - Image, British Airways. According to the airline, the new amenities will feature a white headrest cover, a new look bright blue cushion with a classic … [Read more...]

Virgin Atlantic is joining other airlines who are suspending services to China due to the Coronavirus outbreak. Virgin Atlantic Boeing 787-9 at Heathrow Airport - Image, Economy Class and Beyond The airline operates Flight VS250 to Shanghai will depart on Friday 31st January and the final inbound flight will be VS251 on Saturday 1st February. After this, the service … [Read more...]

In a move with minimal notice, Norwegian is changing the amount of hand luggage you can carry on a flight. Expect to pay £9 to tote your large cabin bag aboard the plane if you're flying Norwegian Long Haul... and you brought the lowest price fare - Image, Economy Class and Beyond Under their old fares (for tickets booked before 23rd January 2020, you were … [Read more...]

It seems other airlines are joining in as the Year of the Rat looms large. Emirates is joining in the celebrations - with offerings in the air and on the ground. A Red Packet with Chocolate Coins - For good fortune! - Image, Emirates.  If you're travelling between Dubai to or from China, Hong Kong, Taiwan, Singapore, Malaysia & Vietnam, the airline is … [Read more...]

With people on the move as we close in on the New Luna Year (and the dawn of the Year of the Rat), Finnair is joining in the Chinese New Year celebrations with a limited edition amenity kit. The Finnair Chinese New Year Amenity Kit - Image, Finnair via Twitter.  The case for the kit and the blindfold is of course - red (signifying good luck – and you never know when you … [Read more...]