In the past, we've all been used to amenity kits in one form or another. Delta Air Lines is taking a modern-day spin on it as it adapts to "the new normal" The new customer care kit - Image, Delta. As passengers get used to the new norms of travelling, some it seems are forgetting essentials - like masks. Thankfully, Delta has your back as they will offer a … [Read more...]

Three carriers today in North America today announced the requirement to have face coverings when they choose to fly with them. Let's review the current state of face masks.   JetBlue JetBlue Airbus A320 at Washington Dulles Airport JetBlue was the first to announce this move and will require all customers will be required to wear a face-covering during travel … [Read more...]

Delta Air Lines has developed a new snack bag for these socially distant times… and it’s not too bad. Let’s take a look. Delta Domestic Snack Bag - Image, Delta These bags will be offered on US Domestic flights, in an effort to decrease the number of touch-points onboard an aircraft. So, what goodies can you expert in it? The bag currently contains (subject to … [Read more...]

In the battle to retain airline loyalty, Delta Air Lines was the first out of the gate in the USA to extended its frequent flyer status. Delta Air Lines Boeing 767-400ER departing Dublin - Image, Economy Class and Beyond Delta is offing its SkyMiles Medallion Member the same loyalty benefits throughout 2021 as they have in 2020. These will be applied automatically over … [Read more...]

We're in the age of social distancing - if we like it or not. Both Lufthansa and Eurowings are introducing further measures to ensure the physical distance is kept between passengers during their journey. Lufthansa Airbus A320 departing Hamburg Airport - Image, Economy Class and Beyond For all flights within Germany and from Germany, neighbouring seats will be blocked … [Read more...]

With the aim of keeping gatherings of people down to the minimum, American Airlines are to temporarily close their Admiral Club lounges. Entrance to the American Airlines Terminal 3 lounge - Image, Economy Class and Beyond  The airline is planning to close most of its Admirals Club lounges but will maintain front desk customer service at large U.S. airports and at … [Read more...]

One of the highlights of the Passenger Experience Week for me (apart from learning about the innovations at Aircraft Interiors Expo and the Passenger Experience Conference), is seeing what the Crystal Cabin Awards has to offer in the way of innovations in the cabin. The Crystal Cabin Awards from 2019 As usual – there are eight categories that are being … [Read more...]

It seems each airline is adjusting its service standards as they try to adjust to the coronavirus. Hong Kong Airlines is taking action too. And its some... rather interesting cuts. Hong Kong Airlines Airbus A320 - Photo by G B_NZ / Used under CC BY-SA (https://creativecommons.org/licenses/by-sa/2.0) The airline will be cutting and modfying its its on-board service … [Read more...]

Food concessions at airports can be a very hit and miss affair some days. It seems Dublin Airport wants to change that by partnering with SSP and various local brands to bring in local tastes to the airport. Dublin Airport Terminal 1 - Image, Economy Class and Beyond The new contract with SSP will run for 10 years. It will bring some rather nice Irish brands into the … [Read more...]

It seems that British Airways are trying to improve the passenger experience in its World Traveller Cabin (or what the rest of us would call Economy Class). New Pillows, Blankets and Antimacassars in World Traveller - Image, British Airways. According to the airline, the new amenities will feature a white headrest cover, a new look bright blue cushion with a classic … [Read more...]