For those of you following the saga of my broken MacBook Pro, let me bring you up to speed on the latest developments.
After a pretty painful wait for a Genius Bar appointment (my local Apple store doesn’t do fast – the only things that go fast are appointments for that Genius Bar), 8 days later, my laptop and myself were once again at the Apple Store Bulling, Birmingham.
By 18:30, the fault with the keyboard (With it not showing G, H, J,K and L) was with the Genius who was making interesting noises.
And there was testing… from yours truly test:
Now, onto the interesting part. I though it was going to be a case of open wallet and scream (pretty much like any Apple repair)… however, things are a little different. And it’s thanks to UK Consumer Law (which like most people in the UK – I am mostly ignorant about).
Here’s the link – http://www.apple.com/uk/legal/statutory-warranty/
As the original seller of the laptop was Apple UK, and the product sold was no longer fit for purpose – under my consumer rights – I’m entitled to a free repair…
… subject to the device not being subject to water damage (in which case, it’s a billable repair at £122 – a lot less than I was expecting).
So either way, it’s going to cost me 1) nothing or 2) a lot less than I expected.
So – all good things so far – even with a 7-10 day wait for repairs.
Except it wasn’t a 7 to 10 day wait. Rather, it was an overnight wait – with Apple ringing me the next day to let me know the repair completed.
Which was surprising.
And lo and behold – when I went to the Apple Store the next day, my device was ready for pickup.
A few more checks to accept the repair of the MacBook (including checking if the keyboard was fixed – and the repair was signed off… at a cost of ZERO.
UK Consumer law is a powerful friend – providing you’ve met the rules of Fair Wear and Tear. It’s not my hottest subject – but one I intend to make myself more familiar about.
As for the MacBook Pro, It’s still alive, causing pain and at least I can type on it.
And all the keys work.
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