Two for the Price of One: Hyatt Regency O’Hare
In this epic…
- Two for the price of one? Or when two become one?
- Off to Manchester Airport on the edge of my seat…
- BA Domestic – BA1387 Manchester Airport to London Heathrow
- Heathrow Transit, American Airlines Flagship Lounge
- American Airlines – AA87 London Heathrow to Chicago, Main Cabin
- Streamlined Immigration?
- The Crowne Plaza O’Hare
- Evening adventures with the Sony A5000
- The Hyatt Regency O’Hare
- Off to O’Hare, American Airlines Admirals Club
- American Airlines – AA1205 Chicago O’Hare to Boston Logan
- A Boston Omnishambles
- British Airways – BA202 Boston Logan to London Heathrow Terminal 5 in World Traveller Plus
- Transit and changes… from holiday to work, British Airways Galleries North Lounge
- British Airways – BA974 London Heathrow to Hamburg
- IBIS Budget St Pauli, Hamburg
- Trade Show 101 (or… don’t sleep on your glasses).
- Pounding the Halls of AIX – What you might had missed…
- A Walk around the Hamburg Dom
- Rushing back to Hamburg Airport
- British Airways – BA967 Hamburg to London Heathrow
- Homeward bound
- Mixing business with pleasure
Hyatt Regency O’Hare
I’m using an old file photo. Again.
After shuttling over, I was welcomed by the doorman… and he recognised me again. Always a nice touch. With that, I headed up stairs to reception.
Up we go!
Reception area at night.
With that, I was directed to the check-in level
Check in was handled with ease, my card swiped, a room in the main block assigned (my reasons are simple: You try hiking across to the executive wing late at night and wonder if the walk will ever end) and room keys issued. I love quick check ins.
It was too quick it seemed – but that’s another matter to discuss later.
With my luggage in tow by the bellman. It was up to the 8th floor and to a typical Hyatt Regency O’Hare room.
The lovely Hyatt beds.
Middle amenities including dock for the phone and a white noise generator.
The TV – Minibar somewhere there.
The room itself is like many a Hyatt Regency O’Hare room I’ve reviewed before. Clean double double beds, decent work area and a balcony.
And this is no bad thing… not in the least when you’ve got a friend joining you it’s good to have the space so you can both do your own thing without running into each other.
The room itself … slightly careworn would be the word I would use. It’s still good enough, but there are signs the rooms need a refurbishment (such as the carpet at the entranceway was pretty much threadbare.
I’d love to know how the floor got so threadbare…
The bathroom itself was well maintained and had all the usual amenities.
I wandered out for the day after checking in. When I returned later I ran into my friend (who booked the room), and found that the her name had been deleted from the check-in record – and thus had great trouble settling in and getting her keycard for the room.
This wouldn’t be the last mess-up sadly this trip.
Toiletry supplies were refreshed each day, which is good to see (and considering my next stop was going to be an Ibis Budget, I overindulged and collected a bunch of them).
WiFi speed was pretty acceptable both in the public areas and the room – which is always good to see (and helps if you’re needing to be connected all the time.. Which when I am at events in the USA – it helps a lot).
As usual, the conference team were as helpful as ever, and the Hyatt Regency O’Hare always makes a good venue to catch up with friends… and for me – that’s one of the reasons why I choose this hotel time after time.
Off to the conference area (well, not the area I ended up in… but that’s besides the point).
Additionally, when I was there – it seems that the shop on the lower level had been re-modelled into a more modern look. It works… except at 9am in the morning when everyone is queuing for coffee (after all… use the hotel’s in-room coffee machine? It’s not what I call “top quality” stuff.)
Check out was handled easily enough (even if I had to re-pack my luggage after checking out… don’t ask. I was nowhere near packed by the time I left the room).
And that would be the end of the story. Except a few days after… my friend was emailing me over extra charges (with Hyatt charging and refunding money). I checked – and Hyatt had stung me for another $5.01 over a minor billing issue (even though I had settled with cash… as did my friend).
Odd. But, I do worry about that hotel sometimes…
Overall: The Hyatt Regency O’Hare continues to deliver a good hotel experience with great beds and good customer service… however, there appears to be little cracks in the back-end systems – including billing and room management. I hope it’s not a sign of things to come when I return next…
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