Time for another snapshot – looking at the passenger experience in British Airways 399 between Brussels National airport and London Heathrow
Check-in
Check-in was completed online a seat of 3F was allocated.
Whilst not required (as I had an electronic boarding pass), a paper boarding pass was picked up at the airport.
Security
A general boarding pass scan was carried out at the gates. Priority security was accessed via another boarding pass gate to ensure eligibility
Once post security Pepper was offering seasons greetings.
As I was departing to United Kingdom, I needed to access the B pier for non-Schengen flights. This is a passport control area, and screening was done via automated gates – which worked.
The lounge
The lounge is on the upper floor of B gates, with the hall of lounges in play. British Airways operates its own lounge here.
The British airways lounge has various seating options as well as some hot food options.
Boarding
Boarding was delayed by an hour due to the late-inbound service. This was from Gate B4 – underneath the lounge
The plane
It’s an Airbus A320 doing the lift between Brussels and Heathrow.
The seat
It’s the beloved Collins Aerospace Pinnacle seat being used here. Middles seat is blocked for Business Class/Club Europe passengers.
In flight Entertainment
There was a an overhead screen used for the safety demonstration and a moving map. No on-board connectivity was available.
Giant plane menaces North Western Europe. Film at 11.
Food and beverages
Catering was by Do&Co, with a pleasing chicken curry salad. This was catered by Do&Co.
Champagne remains Champagne de Castelnau.
The views
Not so many as it was a pitch black night flight with lots of cloud cover
The full trip report soon!
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