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You are here: Home / Trips / Hamburg 2024 / TRIP REPORT: Exploring Passenger Innovation in a rush – Back to Hamburg Airport & Lounge

TRIP REPORT: Exploring Passenger Innovation in a rush – Back to Hamburg Airport & Lounge

29/07/2024 by Kevincm

Back to Hamburg Airport and the Lounge
Exploring the latest in passenger experience… in a rush.

Exploring the latest in PaxEx in a rush header image

  • Planning is Overrated. Other People’s Plans, Doubly So
  • Flixing over to London and the joy of the Elizabeth Line
  • British Airways North and South lounges
  • BA974 London Heathrow to Hamburg Airport (Club Europe)
  • Into Hamburg, The IBIS Budget, Hamburg St Pauli/Repherbahn
  • When technology goes wrong…
  • Stuff you might have missed from AIX 2024
  • Back to Hamburg Airport and the Hamburg Airport lounge
  • BA967 Hamburg Airport to London Heathrow (Club Europe)
  • To the Late-Night Coach
  • Desk Rabbit Life

By the time I had cleared the last hall of the Hamburg Messe for Aircraft Interiors Expo, it was closing in at 16:45. Exhibitors had long since begun the process of dismantling their stands and my step count was only going upward at this point.

people in a building with a large white board and a man with luggage
To the Ausgang 

a man walking outside a building
Free… to do what I want… any old time. 

I headed to the South Exit to reclaim my luggage I had left for €5.50 and pondered how to get back to the airport. FreeNow were quoting between €33 to €35 to get me there.

However, I was right outside Messenhallen U-Bahn station. This year, I decided to risk the fight that normally is the train back to the airport – but with an important difference.

a group of people walking by a phone booth

Rather than fighting with the crowds at Hamburg Hauptbahnhof to change trains, I would change at Jungfernstieg – the idea that I would board the train to the airport a stop early to avoid some of the crowds.

Whilst I wasn’t checked for tickets at all this trip (unlike the last trip, where I lost count of how many times I was stopped), it’s always best to buy a ticket before you travel – either from the app or from a ticket machine. They love issuing fines for those who try to play dumb.

The U2 to Jungfernstieg was its usual self – I stood for the journey, whilst holding on for dear life (as the acceleration on these trains has been known to throw me back and onto other poor people).

Getting off at Jungfernstieg, it was a matter of following the signs to the S1 platforms… and hoping it wouldn’t be wall-to-wall people on the train.

a sign in a building

Interestingly, services at the peak time have changed on the S1 route – with alternative six-car trains heading either to Hamburg Airport or Poppenbüttel, without the need to split trains at Ohlsdorf.

a man walking next to a train

The net result is a 3-minute peak service on the core line and six-minute services to extremities. That is what I’d like to call a Rapid Transit System.

It also helped that the train carriage I was in was only three-quarters filled when I got on, meaning that no one had to stand that didn’t want to stand.

Again, this was near enough to 5 pm in the evening – peak travel time. I could not argue with that as a traveller. Although I suspect HVV would prefer these trains all packed to the maximum to get the most revenue.

a red train in a station

Arriving at the airport I chose the wrong exit for British Airways … and I’m fine with that. I needed to go and do a little repacking and do some last-minute gift shopping.

a man and woman on an escalator

And there’s always Edka for that.

a large building with a sign in it

a display of soda and soft drinks
There was some football-related thing going on. I forget if it was anything interesting 

With everything in hand, I repacked my baggage (and realised I needed to travel with a slightly larger suitcase for these German trips – those bottles of currywurst sauce don’t fly in the cabin sadly… until they add 3D Scanners at Hamburg Airport).

I followed the signs to “Terminal 2” and headed upstairs to the departure zone.

two people walking up an escalator

It was easy to guess which area was the British Airways check-in – it had the longest queues.

a group of people in an airport

I do not jest sadly.

Arriving at the queue on the three-hour marker, check-in was not opening quickly. I just chose the time to park up, spotting vendors, fellow reporters and visitors to the airshow.

Although at this point, I was more than happy to be in my own world, rather than interacting with people.  There comes a point where I get peopled out – quickly, and earbuds firmly in ears is a thing.

Agents finally showed up one by one, opening Club Check-in first, then Economy around two and half hours before departure.

a sign in a building

The club queue moved quickly one it opened, so I was quickly up to the podium.

My bag was accepted for the flight without much delay.

a luggage bag on a luggage carousel

With a boarding pass in hand, I cleared the queues and headed to security, ready to do dalliance with my favourite security checkpoints in Europe.

people walking in a building

Thankfully, my bags weren’t pulled over, so I was through in a matter of minutes. Which for Hamburg Airport, is reasonably good going. I was frisked – but I put that under “that’s life” these days.

I idly hit the duty-free shop – as this one has the lovely Finnish Fazer chocolates (yes. I pine for Finland still) and then headed to the lounge.

a group of boxes and model airplanes in a glass case

I needed a drink or two.

Hamburg Airport Common Lounge

Included in BA Club Europe Ticket
Walkup Price €45,00, Priority Pass Network member.

a sign in a building

a man standing in a lobby of an airport

I headed up to the 3rd floor where a group were trying and failing to get into the lounge. With those passengers cleared, I showed my boarding pass and was granted access.

This lounge can be heavily populated with passengers – as it is yes, a common-use lounge, but also, it’s the end of a trade show – people want to head home. Thus, seating for me has been a matter of finding the first seat I can, plonking my crap down and getting a drink.

people sitting in a room with chairs and tables

I found a seat and did the said plonking. But I was still dressed for business – not for me. That meant a quick trip to the small room to be a little more human.

a bag on a chair

One relief and one change later, I was in a much more comfortable state. Whilst I do the professional thing, it’s nice to slap a polo shirt and tracksuit bottoms on. Especially after a long week pounding the trade show halls.

With comfort assured it was time to investigate the food options. This lounge doesn’t change much, with Chickenwurst being the main protein, along with salad items, cold cuts, cold salads… the usuals.

a counter with a machine and plates and utensils

a display case with food on it a tray of food on a table a display case with food on it a coffee machine with coffee beans and coffee cups on top

What had changed however was the magical soup machine Where the instant soup machine once stood, was a cocktail-making guide machine.

a counter with a drink dispenser and a drink dispenser a bar counter with a bar counter and a bar counter

I’m… still not sure how to feel about this. Cocktails are lovely – but having a warm bowl of soup is a wonderful thing. I guess they finally ran out of supplies to make the soup machine work and thought people would like a bartending option instead.

I’ve got no problem with that – I’m known for the odd tipple or five myself (and let’s say the first vodka and cola after a long trade show is always welcome… I had kept myself tea-total during the event this year).

I sat back and munched on chickenwurst, whilst I played the game of “Has the return BA flight left London yet”.

Amazingly, it had. We were looking at a delay – but not the usual multiple-hour delay, which can happen towards the end of a day with BA on its European network.

a group of people sitting in a room with large windows

I was taking it easy – the hard part of the week was over. Well, almost. I had been in constant contact with the office whilst I was away and knew there was a stinker of an OpenReach problem to help sort when I got back. Whilst the office build had gone reasonably, the connection to the building… hadn’t gone well.

That stunk of trouble.

And OpenReach… if you have to work with the on-home connections, it’s a pain. On commercial connections, don’t get me started.

I tracked the flight coming into Hamburg. The lounge attendant also announced the flight too, and that people should start making their way to the gate.

a view of an airport from a window a view of an airport from a window

That was good enough of a hint for me to go.

a man standing in a terminal

a group of people walking in a large airport

I headed back down back into the main terminal area and meandered down the left-hand side of the piers at Hamburg Airport. Passing Gate A19 (Where the Lufthansa lounge was) I turned to my left… and spotted a Lufthansa WorldShop.

This – could be very costly.

a store front with a storefront and a storefront

It’s a smaller world shop compared to some I’ve seen in the past – but it had the usual hard luggage, gifts and models of aircraft.

a room with shelves and objects a display of a store with a variety of items
Must.. not… buy… model… aircraft…

a group of grey chairs with a black arm rest
Some rather “classic” business class seats. 

It also had soft luggage. This is pretty important  – as the rucksack I brought a few years ago is starting to show its age – to put it mildly (although it’s a lot better state than the messenger bag).

I was hunting for a messenger bag too – but they had long stopped doing these. But I did find a Version 4.0 Lufthansa Branded Rucksack in the current Lufthansa Blue and Silver colours.

€49, and I had a new rucksack. I just had to work out how to get it home. Minor Details at this stage of the game, if I’m honest.

With this in hand, I headed to the Non-Schengen Zone, where the queue for passport control was a good 10-minute queue. It didn’t help that an Emirates flight was also accepting passengers at the same time – so the queues were rammed.

people walking in a large airport people walking in a terminal a group of people standing in a line

Eventually, I made it to the head of the queue and was stamped out of the Schengen Zone.

Reaching the BA Gate, boarding was commencing, but it was a typical “everyone is elite” flight, with queues all around.

a group of people in a terminal

I found a queue that I felt happy in until Group 1 was called. With that, I slid my way through.

With a beep, I was accepted for boarding. It was time to start trekking back to London.

Next:

BA967 Hamburg to London Heathrow. Here comes the sun…


Welcome to Economy Class and Beyond. Your no-nonsense guide to network news, honest reviews, in-depth coverage, unique research, as well as the humour and madness I only know how to deliver.

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