Time for a Snapshot - this week looking at the Passenger Experience on Aer Lingus between Birmingham Airport and Dublin For those of you who are new to the blog: Trip Reports – These are full deep-dive reports taking you into the experience and the small things… as well as the big things! Snapshots – These are bite-sized reviews that show you the … [Read more...]

Time for another snapshot - looking at the passenger experience between Birmingham and Dublin airport aboard Aer Lingus EI263. Pre-departure Boarding passes for the day were collected from the agents at the airport. Security was extremely busy - it being a Saturday, with a lot of holiday traffic heading out. Actually - we need to talk about these Self Check-In kiosks … [Read more...]

Time for another snapshot - this time looking at the passenger experience between Dublin and Birmingham aboard an Aer Lingus Regional ATR72-600. For those of you who are new to the blog: Trip Reports – These are full deep-dive reports taking you into the experience and the small things… as well as the big things! Snapshots – These are bite-sized … [Read more...]

Time for another snapshot - this time examining the passenger experience with British Airways between Amsterdam Schiphol and London Heathrow T5 in EuroTraveller (Economy Class). Pre-departure British Airways utilise Check-in 2 area for primary check-in. From here, you clear security and the Netherlands/EU Border. Once clear you're into the main pre-departure area for … [Read more...]

Time for another snapshot - this time looking at Eurostar 9114 from London St Pancras to Amsterdam Centraal. As this features international train as opposed to plane, it's a little different from the usual snapshots I run. Pre-departure I arrived at St Pancras International with just over an hour to go before departure. After grabbing snacks, I headed through … [Read more...]

Time for another snapshot - today focusing on Ryanair 8513 between Porto (Portugal) and Birmingham. Pre-Departure Porto Airport - when passed - was relativity quiet. Boarding was from Gate 11 in the Non-Schengen zone at the airport. Whilst it was an airbridge gate - as per usual for Ryanair - boarding was by steps. Departures board Boarding Gate The Plane It's … [Read more...]

Time for a Snapshot - this week looking at the Passenger Experience on Brussels Airlines between Brussels National Airport and Lisbon Airport. For those of you who are new to the blog: Trip Reports – These are full deep-dive reports taking you into the experience and the small things… as well as the big things! Snapshots – These are bite-sized … [Read more...]

It's time for another Snanpshot - this time looking at FlyBe between Birmingham and Hamburg. As the flights were similar in the air, I've merged these two snapshots into one. Pre-Departure (Birmingham) On-line check-in allowed, with a boarding pass re-print to accommodate a seating change request. Security was handled quickly, and I was through to airside within 10 … [Read more...]

Time for another snapshot - this time focusing on the long haul service on British Airways 296 between Chicago and London Heathrow Pre-departure. Check-in for the flight was from Terminal 5 at Chicago O'Hare International. Bags were accepted and tagged through to Heathrow. Wait time for TSA screening and clearance: 31 minutes Lounge The British Airways Terraces … [Read more...]

It's time for another Snapshot - this time looking at AA87 London Heathrow to Chicago O'Hare in Main Cabin Extra. For those of you who are new to the blog: Trip Reports – These are full deep-dive reports taking you into the experience and the small things… as well as the big things! Snapshots – These are bite-sized reviews that show you the basic … [Read more...]